At Zeeva Healthcare, our day is carefully scheduled with every effort given to proper time allotments for individualized care of each of our patients. When an appointment is scheduled, that time has been set aside for you and when it is missed or rescheduled with late notice, that time cannot be used to treat another patient. We have therefore implemented the following policy regarding no shows and cancelled appointments.
A minimum of 3 hours’ notice is required for all cancellations. This provides us with the opportunity to offer your appointment to another patient who may need to see a doctor more urgently. The fee deposited through online payment will be transferred back into your account in 2-5 days.
Thank you for your understanding and adherence to this policy.